Shipping & Delivery

Shipping within Germany

We deliver nationwide within Germany with no minimum order value. Shipping with DHL Standard is free for orders over €99.

Standard delivery by DHL — €6.85
Island deliveries and deliveries to packing stations are only possible via DHL. Delivery during the day on weekdays, Monday to Saturday. If delivery is unsuccessful, collection from the post office is required.

Standard delivery by DPD — from €5.45
Delivery during the day on weekdays, Monday to Saturday. If delivery is unsuccessful, collection from a DPD shop is required. No island deliveries possible.

Standard delivery by UPS — €8.95
Island deliveries and deliveries to packing stations are not possible. Maximum weight per package 20 kg, additional packages at extra cost. Delivery during the day on weekdays, Monday to Friday. If delivery is unsuccessful, collection from a UPS parcel shop is required. Our recommendation for business customers.

Express Shipping

DHL Express — from €19.95
Maximum 30 kg per package. Delivery during the day on weekdays, Monday to Friday. If delivery is unsuccessful, collection from the post office is required. The exact shipping costs will be displayed at checkout.

DHL Express with Saturday delivery — from €33.95
Maximum 20 kg per package.

DPD Express — from €14.90
Maximum 25 kg per package, additional packages at extra cost. Delivery during the day on weekdays, Monday to Friday. If delivery is unsuccessful, collection from a DPD shop is required. No island deliveries possible. The exact shipping costs will be displayed at checkout.

DPD Express with Saturday delivery — from €29.90

UPS Saver Express — €14.95
Maximum 18 bottles per package or 25 kg. Delivery during the day on weekdays, Monday to Friday. If delivery is unsuccessful, collection from a UPS parcel shop is required. Our recommendation for business customers.

Refrigerated Shipping

Our product range includes food items that react differently to heat. To ensure that every product arrives in perfect condition, we handle the shipping of two product groups with particular care.

Products requiring refrigeration
These items are marked with the note "kühlpflichtig" (requires refrigeration) in our shop — for example, Bordier butter, Parmigiano Reggiano from Cavola 993, Pancetta and Guanciale from Falorni, mountain herb ham and Tyrolean dumplings from Steiner, Prosciutto Crudo and truffle butter from Viani. We generally ship these products by express delivery with ice packs. They are only available via express shipping. The shipping costs will be clearly displayed before you complete your order at checkout.

Temperature-sensitive products
These items are marked with the note "temperaturempfindlich" (temperature-sensitive) — for example, salami and bacon specialties from Falorni and Steiner, as well as Goufrais cocoa confectionery. In cooler weather, they can be sent by standard shipping. In warmer weather, we switch the shipping to express shipping with ice packs before checkout — in this case, this shipping method is the only option, and the corresponding shipping costs will be displayed at checkout.

Shipping days for refrigerated and temperature-sensitive orders
To prevent any package from remaining in a distribution center over the weekend or public holidays, we only ship refrigerated orders from Monday to Thursday. Orders placed after Thursday will generally not be shipped until the following Monday. In summer, this rule also applies to temperature-sensitive products.

Packaging
Depending on the manufacturer, sausage and cheese specialties are supplied either vacuum-packed or traditionally without foil — for example, Italian salami from Falorni. If air is visible in a vacuum package upon delivery, this is not a quality defect. Please unpack the item and store it in the refrigerator, ideally wrapped in sausage paper or greaseproof paper.

Freight Forwarding

Freight forwarding is used for products that cannot be delivered as a package due to their size or weight. The selection is made automatically before completing the order. Please provide your phone number for scheduling the freight forwarding delivery.

Delivery Area

Currently, we only ship within Germany. Shipping to Austria is in preparation — as soon as we can deliver there, you will find the details here.

Products subject to excise duty (alcohol) cannot be shipped to Austria.

Alcohol

Alcohol can only be shipped to adults. The deliverer will verify age upon delivery. By ordering alcohol, you also confirm that you or the recipient are of legal age.

Shipping Service

For manual creation of shipping labels, we charge an additional €2.50 per shipping label in addition to the stated shipping costs. Please note that we cannot retrospectively combine orders that have already been placed.

Investigation of failed payments
For the investigation and refund of payments incorrectly made to us, we charge a processing fee of €5.00.