Shipping & Delivery

Shipping within Germany

We deliver throughout Germany with no minimum order value. For orders of €99 or more, shipping with DHL Standard Shipping is free of charge.

Standard delivery by DHL — €6.85
Delivery to islands and parcel lockers is only available via DHL. Delivery takes place during the day on working days, Monday to Saturday. If delivery is unsuccessful, the parcel must be collected from the post office.

Standard delivery by DPD — from €5.45
Delivery takes place during the day on working days, Monday to Saturday. If delivery is unsuccessful, the parcel must be collected from a DPD shop. Delivery to islands is not available.

Express shipping

DHL Express — from €19.95
Maximum 30 kg per parcel. Delivery takes place during the day on working days, Monday to Friday. If delivery is unsuccessful, the parcel must be collected from the post office. The exact shipping costs will be displayed at checkout.

DHL Express with Saturday delivery — from €33.95
Maximum 20 kg per parcel.

DPD Express — from €14.90
Maximum 25 kg per parcel, additional parcels at an extra charge. Delivery takes place during the day on working days, Monday to Friday. If delivery is unsuccessful, the parcel must be collected from a DPD shop. Delivery to islands is not available. The exact shipping costs will be displayed at checkout.

DPD Express with Saturday delivery — from €29.90

Refrigerated shipping

Our product range includes food items that react differently to heat. To ensure that every product arrives in perfect condition, we handle the shipping of two product groups with special care.

Products requiring refrigeration
These items are marked in our shop with the label "requires refrigeration" — for example, Bordier butter, Cavola 993 Parmigiano Reggiano, Falorni pancetta and guanciale, Steiner mountain herb-infused ham and Tyrolean dumplings, and Viani prosciutto crudo and truffle butter. As a general rule, we ship these products via express shipping with cooling packs. They can only be ordered via express shipping. The shipping costs will be clearly displayed at checkout before you complete your order.

Temperature-sensitive products
These items are marked with the label "temperature-sensitive" — for example, Falorni and Steiner salami and bacon specialties, as well as Goufrais cocoa confectionery. In cooler weather, they can be shipped via standard shipping. In warmer weather, we switch the shipping to express shipping with cooling packs before checkout — in this case, this shipping method is the only option, and the corresponding shipping costs will be displayed at checkout.

Shipping days for orders requiring refrigeration or that are temperature-sensitive
To ensure that no parcel remains in a distribution center over the weekend or during public holidays, we only ship orders requiring refrigeration from Monday to Thursday. Orders received after Thursday will generally not be shipped until the following Monday. In summer, this rule also applies to temperature-sensitive products.

Packaging
Depending on the manufacturer, sausage and cheese specialties are either vacuum-packed or traditionally packaged without plastic wrap — for example, Falorni Italian salami. If air is visible in a vacuum-packed package upon delivery, this is not a quality defect. Please unpack the item and store it in the refrigerator, ideally wrapped in butcher's paper or greaseproof paper.

Freight shipping

Freight shipping is used for products that cannot be delivered as parcels due to their size or weight. The option is selected automatically before the order is completed. Please provide your telephone number for freight shipping so that a delivery time can be arranged.

Delivery area and international shipping

Outside Germany, we currently deliver to Austria, the Netherlands, Switzerland, and Sweden. Shipping costs depend on the destination country and weight and will be displayed at checkout before you complete your order. There is no free delivery threshold for international deliveries.

Austria: via DPD (up to 10 kg €14.90, up to 20 kg €15.90, up to 25 kg €16.90) or via FedEx Regional Economy.
Netherlands: via DPD (up to 20 kg €12.90) or via PostNL (up to 3 kg €11.90, up to 5 kg €12.90, up to 10 kg €15.90, up to 15 kg €18.90, up to 20 kg €21.90; 20 to 40 kg in two parcels €43.80). We cannot ship parcels over 40 kg to the Netherlands.
Switzerland and Sweden: via FedEx Regional Economy.

No international shipping for: alcoholic beverages (wine, sparkling wine, spirits, liqueurs), fresh products requiring refrigeration (e.g. butter, cheese, raw and cooked ham, stuffed dumplings, truffle butter), and temperature-sensitive cured meats (e.g. salami, bacon). These items cannot be ordered from the shop for delivery addresses in Austria, the Netherlands, or Switzerland.

Switzerland is not part of the EU. Customs duties and Swiss VAT may apply upon import and must be paid by the recipient.

Shipping costs are calculated per parcel (maximum 25 kg per parcel). For international deliveries, providing the recipient's telephone number when placing the order is mandatory.

Alcohol

Alcohol can only be shipped to adults. The delivery person will check that the recipient is of legal age upon delivery. By ordering alcohol, you also confirm that you or the recipient are of legal age.

Shipping service

When shipping labels are created manually, we charge an additional €2.50 per label in addition to the stated shipping costs. Please note that we cannot combine orders that have already been placed.

Investigation of failed payments
We charge a processing fee of €5.00 to investigate and refund payments made to us in error.